Returns / Exchanges

From time to time, you may purchase a product that doesn’t suit you or simply doesn’t fit.

After an order has been placed, a customer can initiate a Return Merchandise Authorization (RMA) within 14 days of delivery* of the order by emailing customerservice@neronewyork.com

The RMA request will be subject to approval. Return Labels can not be provided for International Locations. Requests are answered Monday - Friday within 24 hours. 

If RMA is approved the customer will be informed of instructions for returning the merchandise. Merchandise eligible for approval must have been purchased at full price, and must be unaltered, unwashed and unworn, additionally RMA must be requested within 14 days of the delivery of the order. Shipping charges on all returns and exchanges are the sole responsibility of the customer, unless the return/exchange is the result of defective merchandise or merchandise originally shipped in error.